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This makes me feel like the seller printed off a ticket but never took it to the hub, or called the hub to pick it up. He/she may have told you that just to buy him/her some processing time. Where did you purchase the engine from?
there is your problem.
you have a high-dollar item coming across an international border. UPS sucks at shipping when canada is involved.
that, or it's sitting in customs waiting for you to pay the fees.